Skill #12: Teaching Technical Writing

We all know that successful technical writers are more than writers: they’re designers; they’re knowledge managers; they’re support. However, for technical writers in the dev world, they’re expected to gain new skills, particularly, understanding (and writing) programming languages.

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Best of 2016

2016 was a lovely year for The Not-Boring Tech Writer podcast. We had 10 episodes with 11 guests, covering a variety of topics that truly captured the theme of the podcast: how technical writers can break the stereotype that technical writing is a boring career.

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Skill #4: Understanding UX Design

Understanding how your users experience your documentation is understanding UX design – which can make or break your docs’ usability. As our guest and UX designer Autumn Hood describes it: “You can’t have good technical communication without good UX design.”

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Skill #1: Applying Empathy to Your Audience Analysis

Once you’ve found your end-user, think about how you find his or her truest needs for the product or service. For many technical writers, it looks something like this: compile a series of  fairly generic questions – “how old are you?”, “how familiar are you with the technology?” – and hope their responses unveil their needs.

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