Technical writers must ensure their help resources, such as documentation and video tutorials, are useful for their users. Therefore, they study language, design, and Support tickets—gathering all the context they need to ensure users can accomplish their task.
But get this: Through feedback loops such as quizzes and interviews with subject matter experts, you can create usability tests that transform the way in which you measure the effectiveness of your documentation.
That’s why in this episode, we have Mariana Moreira on the podcast: Technical Writer at Zup Innovation and Community Manager of Brazil’s budding technical comm community, Tech Writing BR.
Joining us, as well is Jerrard Doran at KnowledgeOwl—longtime sponsor of The Not-Boring Tech Writer—to discuss usability tests from a knowledge base software company’s perspective, as well.
In this episode, you’ll learn everything you need to know to begin creating usability tests for your organization.