What’s the ultimate stereotype of technical writers? Easy: that once you begin your career as a technical writer, you’re caught in a documentation vortex. And worse – that there’s no way out.
Read moreSkill #1: Applying Empathy to Your Audience Analysis
Once you’ve found your end-user, think about how you find his or her truest needs for the product or service. For many technical writers, it looks something like this: compile a series of fairly generic questions – “how old are you?”, “how familiar are you with the technology?” – and hope their responses unveil their needs.
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