Skill #4: Understanding UX Design

Where should user experience (UX) design fit in the technical writer’s toolbox?

Well, think about how your users experience your documentation:

  • Are they following a workflow path, following a series of pages to complete a series of tasks sequentially?

  • Are they following nav links, jumping around to find task-specific information?

Understanding how your users experience your documentation is understanding UX design – which can make or break your docs’ usability.

As our guest and UX designer Autumn Hood describes it: “You can’t have good technical communication without good UX design.”

In this episode, you’ll learn how to think like a UX designer so you can create an effective documentation experience for your users.